Root cause analysis
You have probably done some root cause analysis to support lessons learnt upon project completions. However, RCA doesnt always have to be tied up to work or technical domains. It seems you can also resolve the human factor problems using RCA. I found this in my mail box, something from one of our country organizations, distributed to reduce work related frustrations.
Not bad i must say, RCA's put to good use. If just everyone can make good use of this process for actual work related issues!
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